Operations Implementation Specialist

About Feather

Feather is a high-growth, seed stage, venture backed startup. We are fortunate to have great investors and founders like Y Combinator, Twenty Two VC, UpHonest Capital, Ankur (CEO at Teachable), Puneet + Shreyas (Founder at SuprDaily & YC Visiting Partner), Ryan (CEO at Audm), Chris (CEO at Loops) and more.

We are building an employee financial benefits platform starting with our flagship product, 401(K). We are innovating in the Retirement Fintech space, and our long term vision is to upend this industry by offering a modern, intuitive and technically supercharged platform for a holistic benefits experience covering 401(K), HSA, FSA and other products.

The 401(K) retirement product requires recurring hands-down operations work. Since an employee’s 401(K) contribution is inherently tied to payroll, the ongoing ops work needs to be in sync with the payroll pay-periods that occur bi-weekly, semi-monthly or monthly depending on the client.

We are looking for an organized technical person, who can work with the recurring tasks on a per-client basis to ensure customer success. For example, for every pay-period the person should be able to process the payroll contributions on a per-employee basis using scripting (typescript and python) and upload the data in our systems.

• Gather all the requirements and create a calendar of all the ongoing tasks that need to be performed to ensure that 401(K) tasks are being performed in a timely and compliant manner
• Execute and write Javascript, Typescript and Python scripts to perform the recurring tasks
• Onboard a new customer including but not limited to generating paperwork, e- signing, and providing dashboard access
• Focus on automation
• Set the bar for best practices for the new set of hires
• Have opportunity to grow and own ops as we scale our company

Why should you join us

💰 High Compensation & Bonus: We hire the best and pay them accordingly

💸 Retirement Benefits (US employees): We offer 401(k) to help you invest in your future

🏖 Location Flexibility: As long as you can work asynchronously with rest of the team

🍹 Quarterly Retreats: And if you can’t make it, we will still spend on you to have a relaxing time at home